Recent Posts

Preparing Your Staff for Fire Evacuation | SERVPRO® of Cedar Mill/Oak Hills

6/24/2020 (Permalink)

red fire alarm hanging on gray concrete wall If your business experiences any fire damage, you can count on us. SERVPRO of Cedar Mill/Oak Hills specializes in commercial fire restoration.

An important component of running a business is enhancing the safety of your work site to reduce the overall risk of the workplace. It is important to consider how a fire at your business could impact your safety plans and how you can better prepare staff just in case one occurs.

Planning a fire evacuation protocol and making sure staff are aware of it is one of the best ways to protect everyone who works at your business. The moment a fire starts can be a time fraught with panic, but if everyone knows exactly what to do, you can get everyone to safety much more efficiently.

How to Create a Fire Evacuation Plan for the Workplace

Consult with your local fire officials. Your local fire officials are a great resource for your business in all aspects of fire safety. Consult with them regarding your business and they will be happy to discuss the best fire evacuation routes and any special considerations you may need to take into account as you plan ahead.

Communicate and mark fire evacuation routes. After you have decided what paths will be your designated routes to safety, mark them clearly and communicate the plan with your employees. Set everyone up for success before hosting your first drill by preparing them ahead of time so everyone is clear on the protocols.

Have fire drills frequently. In times of high stress—such as when a fire breaks out—knowing exactly what to do will help everyone stay calm and confident as they get to safety. To be certain that everyone fully understands the fire safety protocol, host evacuation drills at least every few months so there is ample opportunity to practice.

Run different fire scenarios. A fire could be started by any number of things, so make sure you have fire drill scenarios that reflect this. You should run them for multiple fire origin situations, including hot spots such as the kitchen, desk clusters that utilize a lot of power and any other areas where a fire may plausibly break out.

If your business has experienced fire damage, you can count on us. We specialize in commercial fire restoration and will be here for you at any hour—contact us today.

Our Tips for Recovering From Residential Fire Damage | SERVPRO® of Cedar Mill/Oak Hills

6/9/2020 (Permalink)

woman with hands covering face upset with burnt house in background If your home is damaged in a house fire, SERVPRO of Cedar Mill/Oak Hills is here to help. Contact us for any fire restoration needs.

While house fires are dangerous and alarming themselves, the recovery process can also feel complicated and quite a bit scary. Even for small fires that were put out quickly, the damage done by smoke, soot, and extinguishing agents can be severe and widespread, reminding you every day of such a traumatic event.

In order to help you recover, we have assembled some must-know guidance for household fire recovery.

Must-Know Guidance for Household Fire Recovery

Prepare yourself for what to expect. Though we have all likely seen images of fire damage online or on the news, experiencing it in your own home with your own belongings is a much different phenomenon. It is important to ready yourself emotionally for the damages and understand that there might be items damaged by smoke or soot that were nowhere near the flames.

Wait to enter your home. While it is normal to want to assess the damage done to your home and belongings right away, it is important to wait until officials have deemed it safe before you do so. There can be significant hidden damage throughout the home that could put you in danger, and the particles in the air can make it hazardous to breathe. By waiting until officials give you the green light, you can be sure you are not causing further damage to yourself.

Contact your insurance company. Once you are able to get an idea of the significance of the damage, contact your insurance provider and let them know about the situation. All insurance is varied in how they handle the claims process, so it is best to get the details straight from them regarding what to do and how to proceed.

Document the damages. Because there are so many details involved with recovery, documenting your damages well can help you keep everything organized. Make an inventory list of everything that has been impacted and take plenty of pictures of the damaged areas of the home. This will be helpful when you are filing your insurance claim as well as when it is time to replace key items in your home.

Contact your restoration company. The restoration company you decide to work with is one of the biggest factors in how quick and smooth your recovery process is. The lingering trauma from a fire can be persistent, so having a company that has your best interest in mind can do wonders for making the process as painless as possible.

If your home is damaged in a house fire, you can count on us to help you. Get in touch at any hour for a quick response.

Unexpected Water Damage | SERVPRO® of Cedar Mill/Oak Hills

6/9/2020 (Permalink)

person holding moisture meter to wood floor Contact SERVPRO of Cedar Mill/Oak Hills today to handle your unexpected water damage.

Here we are in June and we’re still getting some heavy rains here in the Pacific Northwest. While other states are starting to enjoy the summer sunshine, we appear to have experienced a bit of a false start.

Unfortunately, when the weather shifts like it has been, it can lead to unexpected water damage. Air conditioning units, open windows and many other factors can all lead to disaster when unanticipated rain is involved. Even with warmer weather on the horizon, water damage needs to be properly remediated to avoid further damage and microbial growth.

At SERVPRO Cedar Mill/Oak Hills, we are experts at handling water damage from the smallest leaks to a category 3 water loss. We are available at all hours – water damage doesn’t wait and neither should you!

If your home has been damaged by water, we are here for you. You can contact us 247 to receive a quick response and set the restoration process in motion.

Keys for Safety in the Aftermath of a Flood | SERVPRO® of Cedar Mill/Oak Hills

5/27/2020 (Permalink)

water damaged household furniture sitting outside on front lawn If you’re experiencing any water damage from flooding, SERVPRO of Cedar Mill/Oak Hills is available 24/7 to assist you with any repairs.

Discovering that your home has been damaged by a flood can be absolutely devastating, and it is normal for homeowners to be eager to return and begin the cleanup process.

Though quick action is advised in the aftermath of a flood, it is also essential to prioritize your safety during the process to avoid injuries or further damage.

How to Stay Safe Following a Flood

Avoid further safety hazards. In the aftermath of a flood, never return home without first checking with local authorities and making sure it is safe. Floodwaters can harbor many dangers, including contaminants, electrical currents and other hazards that can make recovery more difficult in the long term.

Air out the home. As long as your area is free of rain or other risks, opening doors and windows to allow the house to air out can mitigate the damage your home sustains. The air can quickly become stale if enclosed in the home for long, so you may want to let it air out for a bit before beginning the cleanup process. Though mold growth can start within a day of receiving damage from floodwaters, increasing airflow can prevent it from growing as quickly and cut down on the damages caused.

Document the damages. Moving into the cleanup process quickly is a common first instinct, but homeowners are wise to thoroughly document damages before they do so. Even without flood insurance, your general homeowner’s policy may cover some of the damages. By taking photographic evidence, it will be much easier to maximize the claim you are eligible to receive from your insurance company.

Contact your restoration and insurance companies right away. Telling your insurance company right away about the damage to your home will set the claims and adjustment process in motion if you are eligible to file. Afterward, it is advised to contact your restoration company as soon as possible—the longer water damage is left untreated, the more extensive the damage to your home and structures can become.

If your home has been damaged in a flood, we are here for you. You can contact us 247 to receive a quick response and set the restoration process in motion.

Preventative Commercial Cleaning in the Time of COVID-19 | SERVPRO® of Cedar Mill/Oak Hills

5/11/2020 (Permalink)

woman in a hat with a ponytail carries a bottle of cleaner in front of shelves filled with cleaning products At SERVPRO® of Cedar Mill/Oak Hills, we have the tools and expertise to make preventative cleaning a breeze.

As businesses across the nation begin to unshutter their doors and reopen to the public, many people are eager to return to their favorite public places: gyms, coffee shops, bookstores, restaurants, public parks, and more. Many business owners find themselves asking the same questions – how can we be sure that it’s safe? How can we be certain that we are doing our part to continue to reduce the spread of COVID-19?

Here at SERVPRO® of Cedar Mill/Oak Hills, we’ve got you covered! We offer preventative sanitizing services for businesses and homes whether big and small. It is our goal to make sure that your customers feel safe and secure when they venture out into the public sphere. Whether you’re looking for a one-time cleaning service or a scheduled cleaning service on a routine basis, SERVPRO® of Cedar Mill/Oak Hills is here to help you make sure you have a solid plan for reopening.

Whether you’re a realtor looking to ensure that their open houses are as clean as possible between showings, a small business eager to reopen to their favorite regulars, or a large scale corporation wanting to ease the worries of their employees as they return to work after the shelter-in-place orders have been lifted – we are here to assist! SERVPRO® of Cedar Mill/Oak Hills will work with you to create a cleaning plan that best suits your needs!

If you are interested in a quote for cleaning and fogging services, you can count on us to help. Call us 247 to get the process started.

Things That Can Cause Water Damage After Heavy Rainfall | SERVPRO® of Cedar Mill/Oak Hills

5/8/2020 (Permalink)

heavy rainfall on top of metal roof of yellow house Heavy rains can cause serious water damage. SERVPRO of Cedar Mill/Oak Hills have the trained technicians to fully restore your home.

When most of us think about water damage, we think of catastrophic events—but it does not take a flood or other large body of water to cause damages.

Heavy rainfall, which falls over 0.3 inches per hour can easily cause damage to most homes before homeowners even realize it. These are some of the ways we see water damage manifest after heavy rains:

How Heavy Rain Can Lead to Water Damage

Backup of clogged gutters. Gutters that have not been cleaned regularly are often not draining at maximum efficiency and can allow water to pool up when rainfall becomes heavy. This water can seep its way into your roofline and cause the wood and materials to decay.

Leaks around windows and doors. There are always vulnerabilities associated with external openings of a home, especially if you have not recently improved your weatherstripping around doors and windows. Heavy rains can work their way into microscopic cracks and cause damage.

Poor drainage around the foundation. When water builds up around the base of your home, it can lead to damage to your crawlspace or basement area. Landscaping and proper drainage are key to preventing this.

Leaks in and around the roof. Leaking roofs are one of the leading causes of water damage, and they often go unnoticed until they become severe. Regularly inspect your roof for damages so you do not get blindsided by a leak in your roof the next time heavy rains move in.

Malfunctioning of a sump pump system. Caring for your sump pump and regularly checking to be sure it is operational is a wise decision. These useful pumps can still develop many problems that render them unable to pump water away from the home.

Leaks around chimneys and skylights. Having features such as a chimney or skylights is nice, but they do present vulnerabilities where they intersect with the roof. The seals that protect these seams can wear down over time, and heavy rains can expose these vulnerabilities.

If you’ve experienced water damage to your home, we are here to help. You can call us 247 to have our trained technicians respond quickly and begin your restoration.

How Our 6-Step Water Damage Restoration Process Works | SERVPRO® of Cedar Mill/Oak Hills

4/21/2020 (Permalink)

interior wood floor partially submerged in water When dealing with water damage, immediate action is crucial. Contact SERVPRO of Cedar Mill/Oak Hills for prompt & dependable service.

Discovering water damage can be an overwhelming thing, but acting immediately is the best thing to do. That is why we are available 24 hours a day, seven days a week—you can always call us to set our six-step restoration plan in motion right away.

Here is how it works:

6 Steps to Water Damage Restoration

  1. Initial Emergency Contact
    Our emergency line makes it so that you can call us at any time you discover damage, day or night. Our trained staff will ask you important questions to assess the damage and dispatch a team and equipment straight to you as quickly as possible.
  2. Inspection and Damage Assessment
    When our team of technicians arrives, they will first stop any water that continues to leak and check the area for dangerous safety hazards. They will then do a complete inspection of the area and create a comprehensive damage restoration plan for you to review.
  3. Moisture Extraction
    Extracting any excess moisture is the most pertinent aspect of water damage restoration, which is why we invest in equipment that allows us to remove hundreds of gallons of water at a time. We can also help you with move out services so you can stay somewhere safe during restoration.
  4. Dehumidifying and Drying
    Once the standing moisture is gone, we will turn our efforts to the surfaces of the building that may have absorbed water, like drywall and wood. These surfaces must be fully dried out for the longevity of your building and to prevent mold growth and mildew from taking hold.
  5. Cleaning and Repair
    Once the standing water and the absorbed moisture has been removed, we will do a cleaning and odor removal treatment on impacted areas of the home. This way you will know that all your surfaces are no longer contaminated and have no risk of your home developing a musty odor.
  6. Restoration
    Our restoration process is full service, meaning we will restore your building completely to its original condition from before the damage. This means we will handle repairs to structures and drywall, as well as repaint and refinish if needed to make sure you are thrilled when you walk back through the door.

If your home has been water-damaged, you can count on us to help. Call us 247 to get the process started.

Keys for Safety in the Aftermath of a Flood | SERVPRO® of Cedar Mill/Oak Hills

4/13/2020 (Permalink)

water damaged household furniture sitting outside on front lawn If you’re experiencing any water damage from flooding, SERVPRO of Cedar Mill/Oak Hills is available 24/7 to assist you with any repairs.

Discovering that your home has been damaged by a flood can be absolutely devastating, and it is normal for homeowners to be eager to return and begin the cleanup process.

Though quick action is advised in the aftermath of a flood, it is also essential to prioritize your safety during the process to avoid injuries or further damage.

How to Stay Safe Following a Flood

Avoid further safety hazards. In the aftermath of a flood, never return home without first checking with local authorities and making sure it is safe. Floodwaters can harbor many dangers, including contaminants, electrical currents and other hazards that can make recovery more difficult in the long term.

Air out the home. As long as your area is free of rain or other risks, opening doors and windows to allow the house to air out can mitigate the damage your home sustains. The air can quickly become stale if enclosed in the home for long, so you may want to let it air out for a bit before beginning the cleanup process. Though mold growth can start within a day of receiving damage from floodwaters, increasing airflow can prevent it from growing as quickly and cut down on the damages caused.

Document the damages. Moving into the cleanup process quickly is a common first instinct, but homeowners are wise to thoroughly document damages before they do so. Even without flood insurance, your general homeowner’s policy may cover some of the damages. By taking photographic evidence, it will be much easier to maximize the claim you are eligible to receive from your insurance company.

Contact your restoration and insurance companies right away. Telling your insurance company right away about the damage to your home will set the claims and adjustment process in motion if you are eligible to file. Afterward, it is advised to contact your restoration company as soon as possible—the longer water damage is left untreated, the more extensive the damage to your home and structures can become.

If your home has been damaged in a flood, we are here for you. You can contact us 247 to receive a quick response and set the restoration process in motion.

IICRC Certification & Why It’s Important | SERVPRO® of Cedar Mill/Oak Hills

4/6/2020 (Permalink)

Who is the IICRC?

The IICRC is the Institute of Inspection Cleaning and Restoration Certification and it was established as a non-profit organization in 1972. They set the standards for the inspection, cleaning and restoration industries. They also offer certifications that are considered the highest quality in our field of work.

Why are Certifications Important?

To put it simply, certifications do the legwork for you. When you’re in an emergency situation, certifications allow you to have confidence that the people you’re hiring are competent and able to complete the work they’re being hired to do. Here at SERVPRO, we highly value continuing education and keeping our standards up to par with the IICRC’s expectations. That way, we know we are providing the best service possible to our customers. 

What are Our IICRC Certifications at SERVPRO Cedar Mill?

We hold a number of certifications from the IICRC, including:

  • Water Damage Restoration Technician (WRT) – The WRT certification is the gateway to other IICRC certifications. This course gives residential and commercial maintenance personnel the background to understand the procedures necessary to deal with water losses, sewage backflows, and contaminations such as mold.
  • Applied Microbial Remediation Technician (AMRT) – The AMRT certification covers mold and sewage remediation techniques. Emphasis is placed on teaching mold and sewage remediation techniques and graduates will be adequately equipped to perform remediation services while protecting the health and safety of workers and occupants.
  • Applied Structural Drying Technician (ASD) – The ASD certification is designed to teach effective, timely and efficient procedures for drying water-damaged structures and contents.
  • Fire & Smoke Damage Restoration Technician (FSRT) – The FSRT certification concentrates on the technical procedures for successfully completing the restoration of a fire and smoke damaged environment.
  • Odor Control Tech (OCT) – The OCT certification course covers olfaction and odor, odor sources, detection process, the theory of odor control, equipment, chemical options, and applications.
  • Trauma and Crime Scene Technician (TCST) – The TCST certification program provides specific information for the proper maintenance and cleaning of trauma and crime scenes.

What Does This Mean for You?

The types of situations we handle on a daily basis are unpredictable in every sense of the word. Losses happen in homes and commercial buildings, where loved ones and the general public are the ones at risk by not putting forth the best quality work and maintaining the highest standards. IICRC certification can be that peace of mind; for us to know we have up to date education and that we have done the best possible job, and for you to know that you are safe anywhere SERVPRO Cedar Mill has performed services.

When you have an emergency, you can be certain that you're safe with SERVPRO Cedar Mill. Give us a call today at 503-619-6198!

For more information on the Institute of Inspection Cleaning and Restoration Certification, go to www.IICRC.org.

Our 1-4-8 Service Response Policy | SERVPRO® of Cedar Mill/Oak Hills

4/2/2020 (Permalink)

two men in uniforms holding drying equipment outside of a green SERVPRO van Our team is committed to being ready when your disaster hits.

At SERVPRO of Cedar Mill/Oak Hills, we completely understand the importance of timeliness when your home or business disaster occurs. Having a team ready for a quick response helps alleviate your stress as soon as possible and helps mitigate further damage.

Our 1-4-8 Service Response Policy dictates: 

  • Within one (1) hour from the notice of loss, a SERVPRO Professional will contact you to arrange for service.
  • Within four (4) hours of loss notification, a SERVPRO Professional will be on-site to start mitigation services (if necessary).
  • Within eight (8) business hours of on-site arrival, a verbal briefing of the scope will be communicated to the appropriate person. 

*Exceptions may apply under certain conditions, such as a local catastrophic event or storm situation.

Having a quick response expectation and protocol helps our team get to your property and help reduce the damage of your loss. In order to minimize further damage like mold, or further structural issues our team is committed to getting your property back to “Like it never even happened.”

If you are in an emergency situation give us a call at 503-619-6198 and we will coordinate our team to mobilize and get your home or business back in order!